Terms and Conditions
These Terms and Conditions set out the rules that govern use of Playfrank. They explain the relationship between us and our users, including account duties, eligibility, payments, promotions and dispute handling. The page is a binding statement of how the service must be used, what we require from players, and the basic operating rules that apply to account access, deposits and withdrawals. By registering or using the site you agree to follow these terms and any applicable local laws.
Account responsibilities
Provide accurate personal information during registration and keep account details up to date. One account per person is permitted. Protect usernames and passwords and notify [email protected] immediately of unauthorized access.
Verification and KYC
Verification is required before withdrawals. We may request government-issued photo ID and proof of address (utility bill or bank statement dated within the last 3 months). Accounts may be suspended until verification is complete.
Eligibility requirements
Players must meet local legal age and jurisdiction requirements to use the service. Minimum age is 18 years. Access depends on local rules and account eligibility. Restricted territories apply; see account registration for details.
Acceptable use of the service
Use the site for lawful gambling only. Prohibited actions include fraud, money laundering, chargebacks, multiple undisclosed accounts, tampering with games, exploiting system errors, and abusive behaviour toward staff or other users. We reserve the right to block or close accounts that breach acceptable use rules.
Bonus and promotion rules
Promotions are subject to terms. General principles: bonuses and free spins carry wagering requirements; bonus funds are for play and may have game restrictions and maximum bet limits while active. Wagering requirement: 35x unless otherwise stated. Free spins typically expire after 7 days. Winnings from bonus play may be capped. Certain payment methods may be excluded from promotions.
Deposits and withdrawals
Accepted payment methods include card schemes, e-wallets and alternative local options. Minimum deposit is CA$20 unless a different amount is displayed at the point of deposit. Deposits are usually instant. Withdrawals to e-wallets are processed faster; processing times may vary and a pending period can apply before payouts are released.
Limits and fees
Standard weekly withdrawal limit is CA$10,000 unless different limits apply to specific accounts or VIP tiers. We do not charge withdrawal fees on standard payment methods, but third-party provider fees may apply. Withdrawals may be subject to verification checks.
Dispute handling
Raise account queries via live chat or email to [email protected]. We aim to respond and investigate disputes promptly. Decisions are made in line with these terms and applicable law. Where required, disputes may be escalated to relevant dispute resolution bodies as set out in local regulations.
Updates to the terms
We may update these Terms and Conditions from time to time. Changes are effective when posted on the site. Continued use of the service after changes constitutes acceptance. Check the Terms regularly for updates and any specific changes that affect bonuses, limits or verification requirements.