Privacy Policy Details

We operate Playfrank and this Privacy Policy explains how user data is collected, used and protected when interacting with our casino services. The page covers the types of personal, technical and transactional information we handle, reasons for processing, measures we use to keep data secure, and the rights available to account holders. Read the sections below for practical details on cookies, third-party sharing, how to request access or correction, and how updates to this policy are published. Contact options are provided for data requests and privacy concerns.

Types of data collected

Personal data: name, date of birth, address, email, phone and identity documents submitted for KYC. Technical data: IP address, device identifiers, browser and operating system, session logs. Transactional data: deposits, withdrawals, bets, wins, bonus activity and payment method details. We collect only what is needed to provide and secure the account and to meet legal obligations.

How information is used

Account administration and verification. Payment processing and transaction records. Security checks and prevention of unauthorised access. Customer support and dispute handling. Compliance with legal and regulatory requirements. Processing is limited to legitimate purposes necessary for service delivery and legal obligations.

Data protection and security practices

Data in transit is protected using 128-bit SSL encryption. Stored data is held on secure servers with access controls and encrypted backups. Access to personal data is restricted to authorised personnel and verified service providers. Retention is limited to the period needed for service, legal compliance and dispute resolution. We perform routine security checks and maintain technical safeguards to minimise unauthorised access.

Cookies and tracking technologies

Cookies are used for session management, account security, site functionality and basic analytics. Persistent cookies may store language and display preferences. Third-party analytics may use tracking to measure site performance. You can manage cookies via your browser settings or account preferences where available. Blocking certain cookies may affect site functionality.

User rights: access, correction, deletion

Account holders have the right to request access to their personal data, request correction of inaccurate information, and request deletion where lawful. Requests for portability, restriction or objection to processing may also be submitted. To exercise these rights contact [email protected] with identification details. We will verify requests and respond in line with applicable law.

Data sharing and third parties

We share data with payment processors, identity verification providers, game and platform service providers, and other contractors who perform services on our behalf. Data may be disclosed to legal authorities when required by law. Third parties are bound by contractual data protection obligations and limited to processing for specified purposes.

Updates to this privacy policy

Policy updates are posted on this page with an effective date. Material changes may be communicated through account messages or other appropriate channels. Continued use of the service after an update indicates acceptance of the revised terms. Check this page periodically for the latest information.