Responsible Gambling

We take responsible play seriously. Playfrank Responsible Gambling is part of how we operate: protecting players, offering practical limits and supporting those who need help. Account settings include deposit limits, time-outs and self-exclusion options. Verification is required before withdrawals and guidance is available for players who want to change their activity. Clear rules and direct support are provided to every account. The aim is to keep gambling an entertainment choice by giving straightforward tools, visible controls and routes to help when play needs to be paused or stopped.

Player protection principles

Clear controls, visible rules and straightforward account options. Players must be able to set limits, pause activity and request exclusion. Privacy and data protection are maintained while helping customers manage their play. Responsible Gambling is integrated into account settings and support workflows.

Tools to manage your gambling activity

Deposit and loss limits

Set daily, weekly or monthly deposit caps from your account settings. Loss limits can be applied to control total spending over a chosen period. Limits are self-serve and changes may include a 24-hour cooling-off period for increases.

Time limits and reality checks

Use session timers and reality checks to monitor play time. Time-outs are available for short breaks, from 24 hours up to several weeks. Regular reminders help recognise long sessions and prompt players to take a break.

Self-exclusion and cooling-off

Longer breaks are provided through self-exclusion options. Self-exclusion periods start at six months and may extend to multiple years. Accounts may be closed temporarily to support recovery and ensure a clear break from play.

Recognising signs of problematic behaviour

Frequent chasing of losses, unexpected changes in spending, borrowing to gamble and neglecting other responsibilities are common indicators. Repeated increases in deposit limits or ignoring set budgets also signal risk. Early recognition helps prevent harm.

Guidance for staying in control

Set firm budgets and stick to them. Schedule regular breaks and enable reality checks. Avoid gambling under stress or while impaired. Keep banking and entertainment budgets separate and ask a trusted person to help if limits are being ignored.

Access to professional help and support organisations

Contact professional support if gambling causes distress. Resources include BeGambleAware, Gamblers Anonymous, Gambling Therapy, Problem Gambling Canada and the Responsible Gambling Council. Local helplines and counselling services can offer confidential advice and treatment options.